Contact Support

Before You Call or E-mail

  • Search our knowledge base - You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our knowledge base.
  • Download the product manual - Make sure to familiarize yourself with the product and any functions or operations described in the manual.
  • Install any available updates - Driver and software update installers are available for download at our website. Be sure to install the latest updates for your product (if applicable).
  • Visit our community forums - Here you can ask online questions and exchange ideas and information with other customers.

When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

Free technical support is included with all M-Audio purchases!

Access to phone support for assistance with installation, setup, and product troubleshooting requires a valid support code. Getting your complimentary support code is quick and easy. M-Audio provides a complimentary support code upon registration. Click here to register your product. A support code is never required for registration help, or authorization assistance.

Contact Us By Email

Our highly trained support team will help you find solutions to your technical questions. We can also help you with warranty claims, registration help or authorization assistance.

How can we help?
You must select an inquiry type
Support Code
Your Support Code is required

Please note: Free technical support is included with all M-Audio purchases! Access to phone support for assistance with installation, setup, and product troubleshooting requires a valid support code. Getting your complimentary support code is quick and easy. M-Audio provides a complimentary support code upon registration. Click here to register your product. A support code is never required for registration help, or authorization assistance.

Contact Information
First name is required
Last name is required
You must provide a valid email address
Country is required

Some questions can be resolved most quickly via telephone. In order for us to provide you the best support possible, please provide a telephone number where we can reach you during our business hours.

Shipping Information
Product Information
You must choose a product

Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It may begin with (21). If you don't own the product yet, leave this blank.

You must enter your date of purchase
You must choose a place of purchase
Computer Information
Order Info:
Your Message
You must provide a question or problem description

Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.